For returns or exchange requests from Germany in a different size, please send a short request to, you will receive a free return label for Germany. Fill out the enclosed return form, stating your desired size.

For returns from other countries, please send your return to the following address:

Gate56 Ltd
c/o Tanners Footwear
Rudolf-Diesel-Strasse 11
56220 Urmitz

For a size change outside of Germany, the new shipment is also free of charge, any customs fees are excluded from this.

Please use a suitable outer box for the return shipment, simply returning the shoe box sealed with adhesive tape is not sufficient.

For returns, please pay attention to the applicable return conditions. Worn, soiled goods cannot be exchanged or returned. You can read the applicable conditions here: Return conditions .